What is a CRUNCH Corporate membership?

The CRUNCH Corporate membership is provided by your employer/organization as a benefit. Your employer/organization sponsors your membership and you reimburse them through payroll deductions over the term of your membership. Your payroll deduction schedule may vary depending on your employer/organization. Please view your online application for your deduction schedule.

How can I try the club to see if I would like to become a member?

Please contact your Human Resources department for a guest pass/flyer. You may also e-mail corporateservices@crunch.com with your request.

How do I join CRUNCH through my employer/organization as a new member, renew my existing corporate membership or convert my personal CRUNCH membership to my company/organization’s corporate membership?

You can join online or at a scheduled on-site enrollment for all three scenarios. Simply go to www.onlineccs.com, click on “Employee/Member Login,” enter your employee password, and complete the online application.

How long does the CRUNCH membership last?

All CRUNCH corporate memberships have different commitment periods based on the membership type along with your employer/organization’s requirements. Please view your company/organization’s online application for additional information.

Under what terms can I cancel my corporate membership?

CRUNCH’s general policy is to allow our clients to cancel their corporate memberships at any time with due notice. However, your employer/organization may have internal commitment requirements that you must meet prior to being able to request a cancellation. Those requirements are listed in the “Important Notes…” section of your online application.

Please keep in mind that cancellation requests may only be submitted by your employer/organization as they are the technical buyer of your corporate membership.

In addition, memberships can be canceled per your consumer’s right to cancel for your state of residency. Your HR department will need to contact CRUNCH Corporate Services at corporateservices@crunch.com in order to request a cancellation on your behalf.

What happens if I leave my employment?

Your employer/organization will submit a cancellation request for your membership.

At the discretion of your employer/organization, you may have the option to buy out the balance of your membership from them directly (certain terms and conditions may apply).

Can I freeze my membership?

The CRUNCH corporate membership may not be frozen for any reason.

Can my spouse/significant other take advantage of this benefit too?

Some employers/organizations allow for employees to enroll their spouse/domestic partner or immediate family member by having them enroll online just as an employee would. A secondary deduction from the employee’s paycheck would be taken. If your employer/organization participates in offering this option, you will know from the “Important Notes…” section of your online application.

For those employers/organizations that do not allow for employees to enroll their spouse/domestic partner or immediate family member through CRUNCH’s online enrollment system, you can still purchase a secondary membership at your company’s corporate rate directly by contacting your company’s CRUNCH Corporate Account Executive. These memberships must be paid in full to CRUNCH at the point of sale. Please keep in mind that because the company/organization is not acting as the buyer of the contract, the contract is subject to the same terms and conditions as a retail contract that would be purchased at the club. The spouse/domestic partner/immediate family member must be able to provide proof of the following:

1. Proof of same household/relationship to the referring employee of the company in which CRUNCH has an account with.

2. Proof of employment with the corporate account from the referring employee.

For more information on how to purchase a CRUNCH corporate membership for your spouse/domestic partner/immediate family member, please contact the CRUNCH Corporate Account Executive assigned to your company. You can also e-mail corporateservices@crunch.com to find out who your CRUNCH Corporate Account Executive is.

What is a "downgrade?"

A “downgrade” occurs when an All Crunch (access to all Crunch clubs) member becomes a One Crunch (access to one Crunch club only) member.

What is an “upgrade?”

An “upgrade” occurs when a One Crunch member becomes an All Crunch member.

Can I “downgrade” my membership?

CRUNCH will allow a downgrade of your corporate membership within the first 7 days following final CRUNCH approval. Downgrade requests need to be submitted by your employer/organization to CRUNCH on your behalf within that 7 day window in order to be processed.

Can I upgrade my membership?

Yes. Depending on your employer/organization, upgrade costs may be taken on by your employer/organization or by you as the member. Please e-mail corporateservices@crunch.com in order to obtain upgrade details.

When can I start my membership?

You can start your membership as soon as you receive CRUNCH approval of your online application via email. You will need to present this e-mail for 1-2 business days, at which time your application is fully processed and you are entered into the CRUNCH member database.

How do I get into the clubs? Will I get a membership card?

Upon completing and submitting your online application, you will receive a series of 3 e-mails. The first email notifies you that CRUNCH has received your online application. The second e-mail alerts you that HR approval has been given to your online application. The third and final e-mail alerts you that CRUNCH approval has been given.

You will need to print out the third e-mail and present it at the club(s) with an accompanying photo ID/Driver’s License for up to 1-2 business days until you are entered into the CRUNCH member database. Once you are in the database, CRUNCH will take a digital photo of you and issue you a membership key tag which you will use to check into the club(s). If you are renewing your membership, you will still have to present the confirmation e-mail to the front desk staff until your renewal information is entered into our system. You will not need to obtain a new key tag.

I have an existing retail account with CRUNCH. Can I convert it to a corporate membership?

You can convert your existing retail account to a corporate account assuming your employer/organization has a corporate account with CRUNCH and assuming your retail account is in good standing. Simply log onto www.onlineccs.com, click on “Employee/Member Login” and enter your employee password to complete and submit an online application. Please be sure to enter your bar code number as found on your CRUNCH key tag. Your retail contract will be cancelled out at the end of the month in which your online corporate membership application receives HR/CRUNCH approval. Your corporate membership will be effective at the beginning of the following month. If for some reason CRUNCH is unable to convert your retail membership into a corporate membership, both you and your employer will be notified.

Is there anything else I need to do after completing my online application?

Your company/organization may require you to complete additional internal documentation such as a payroll deduction waiver. In some instances, your payroll deduction waiver can be found on your online application and can be printed out. In either circumstance, you will need to complete the waiver and turn it into your HR department in addition to completing the online application.